Terms and Conditions of Sale
Our general conditions of sale are in accordance with the provisions of the Code of Tourism of 29 December 2017.
Article R. 211-1: The provisions of Titles I and II shall apply to any natural or legal person who engages in the transactions referred to in Article L. 211-1, subject to the provisions of the second sentence of Articles III, IV and V of that Article and to the provisions of Articles L. 211-7 and L. 211-17-3 relating to benefits sold under a general agreement concluded for the organization of business travel. The regulatory provisions of Titles I and II shall not apply to air and rail carriers issuing the tickets referred to in Article L(2) and (3)(V) respectively. 211-1. The operations for the issue of tickets provided for in the preceding paragraph must be carried out by air or rail carriers directly or by means of their own automated equipment implemented under their responsibility.
ARTICLE R. 211-1-1: The issue of tickets shall be in accordance with the laws and regulations or international agreements specific to the organization of transport.
ARTICLE R. 211-1-2: For the purposes of paragraphs B, II and III of Article L. 211-2, the travel service whose value is at least 25% of the amount of the combination represents a significant part. The form referred to in I of Article L. 211-3 is fixed by joint order of the Minister responsible for tourism and the Minister responsible for the economy and finance.
Article R. 211-2: Natural or legal persons registered in the register provided for in Article L. 141-3 must mention the name or business name and legal form of the undertaking or body, their registration number, the name and address of their guarantor and their insurer in their correspondence and the contractual documents. This information must also be included, where appropriate, on their websites. The name and address of the undertaking or body and its registration number must appear on non-contractual or advertising documents. The associations or non-profit organizations mentioned in the b of III of Article L. 211-18 shall indicate on their documents their name and address, as well as the name, address and registration number of the federation or union to which they are associated. This information must also be included, where appropriate, on their websites. The documents of a contractual nature must specify the names and addresses of the guarantor and the insurer of that federation or union. Any natural or legal person registered in the register referred to in Article L. 141-3 shall keep his books and documents at the disposal of the guarantor and of the persons authorized to consult them by the Minister responsible for tourism.
ARTICLE R. 211-3: Any offer or sale of the services mentioned in Article L. 211-1 shall give rise to the submission of appropriate documents which comply with the rules defined by this section.
Article R.211-3-1: The exchange of pre-contractual information or the making available of contractual terms shall be in writing. They can be done electronically. The name or business name and address of the organizer or retailer and the indication of his registration in the register provided for in Article L. 141-3 or, where appropriate, the name, address and indication of the registration of the federation or union referred to in the second paragraph of Article R shall be mentioned. 211-2.
Article R. 211-4: Prior to the conclusion of the contract, the organizer or retailer must provide the traveler with the following information: (1) The main characteristics of travel services: (a) The destination(s), itinerary and periods of stay, including dates and, where accommodation is included, the number of nights; (b) The means, characteristics and categories of transport, the places, dates and times of departure and return, the duration and place of stops and connections. Where the exact time is not yet determined, the organizer or retailer shall inform the traveler of the approximate time of departure and return; (c) The location, main characteristics and, where applicable, the tourist category of accommodation under the rules of the country of destination; (d) Meals provided; (e) Tours, excursions or other services included in the total price agreed for the contract; (f) Where not apparent from the context, whether any travel services will be provided to the traveler as a member of a group and, if possible, the approximate size of the group; (g) Where the benefit of other tourist services provided to the traveler is based on effective verbal communication, the language in which such services will be provided; (h) Information on whether the holiday trip or stay is, in general, suitable for persons with reduced mobility and, at the request of the traveler, precise information on the suitability of the holiday trip or stay for the needs of the traveler; (2) The legal name and geographical address of the organizer and the retailer, together with their telephone and, if applicable, electronic contact details; (3) The total price including taxes and, if applicable, any additional charges, fees or other costs, or, where these cannot reasonably be calculated before the conclusion of the contract, an indication of the type of additional costs that the traveler may still have to bear; (4) The terms of payment, including the amount or percentage of the price to be paid as a deposit and the timetable for payment of the balance, or the financial guarantees to be paid or provided by the traveler; (5) The minimum number of persons required for the completion of the journey or stay and the deadline mentioned in III of Article L. 211-14 preceding the start of the journey or stay for a possible resolution of the contract in the event that this number is not reached; (6) General information concerning the conditions applicable to passports and visas, including the approximate duration of obtaining visas, as well as information on health formalities, of the country of destination; (7) A statement indicating that the traveler may terminate the contract at any time before the beginning of the journey or stay, subject to payment of appropriate resolution fees or, where applicable, standard resolution fees claimed by the organizer or retailer, in accordance with I of Article L. 211-14; (8) Information on compulsory or optional insurance covering the costs of the traveler’s resolution of the contract or on the cost of assistance, covering repatriation, in the event of an accident, illness or death. With regard to the packages defined in item L. 211-2, item A, item II (e), the organizer or retailer and the trader to whom the data are transmitted shall ensure that each of them provides, before the traveler is bound by a contract, the information listed in this item in so far as it is relevant for the travel services they offer. The form by which the information listed in this Article is brought to the attention of the traveler shall be fixed by joint order of the Minister responsible for tourism and the Minister responsible for the economy and finance. This decree specifies the minimum information to be made known to the traveler when the contract is concluded by telephone.
Article R.211-5: The information mentioned in 1°, 3°, 4°, 5° and 7° of Article R. 211-4 communicated to the traveler is part of the contract and may be modified only under the conditions defined in Article L. 211-9.
Article R. 211 – 6: The contract must contain, in addition to the information defined in Article R. 211-4, the following information: (1) The specific requirements of the traveler that the organizer or retailer has accepted; (2) A statement indicating that the organizer and the retailer are responsible for the proper performance of all the travel services included in the contract in accordance with Article L. 211-16 and that they are required to provide assistance to the traveler if he is in difficulty, in accordance with Article L. 211-17-1; (3) The name of the entity responsible for insolvency protection and its contact details, including its geographical address; (4) The name, address, telephone number, e-mail address and, where applicable, fax number of the local representative of the organizer or retailer, of a contact point or other service through which the traveler can quickly contact and communicate with the organizer or retailer in an effective manner, request assistance if the traveler is in difficulty or complain of any non-compliance found during the performance of the trip or stay; (5) A statement indicating that the traveler is required to communicate any non-conformity he finds during the execution of the journey or stay in accordance with II of Article L. 211-16; (6) When minors, unaccompanied by a parent or other authorized person, travel on the basis of a contract including accommodation, information enabling direct contact with the minor or the person responsible for the minor at the minor’s place of residence; (7) Information on the available internal complaints procedures and on the out-of-court dispute settlement mechanisms and, where appropriate, on the entity to which the trader belongs and on the online dispute settlement platform provided for in Regulation (EU) No 524/2013 of the European Parliament and of the Council; (8) Information on the right of the traveler to assign the contract to another traveler in accordance with Article L. 211-11. With regard to the packages defined in item L. 211-2(2)(A)(II), the trader to whom the data are transmitted shall inform the organizer or retailer of the conclusion of the contract giving rise to the creation of a package. The trader shall provide him with the information necessary to enable him to fulfill his obligations as organizer. As soon as the organizer or retailer is informed of the creation of a package, he shall provide the traveler, on a durable medium, with the information mentioned in 1° to 8°.
Article R.211 – 7: The traveler may assign his contract to an assignee who fulfills the same conditions as him to carry out the journey or stay, as long as this contract has not produced any effect. Unless the transferor is more favorable, he shall inform the organizer or the retailer of his decision by any means enabling an acknowledgement of receipt to be obtained no later than seven days before the start of the journey. This assignment is not subject to any prior authorization by the organizer or retailer.
Article R.211 – 8: Where the contract contains an express possibility of revising the price, within the limits laid down in Article L. 211-12, it shall state the precise methods for calculating, both upwards and downwards, the price variations, in particular the amount of the transport costs and taxes relating thereto, the currency or currencies which may have an impact on the price of the journey or of the stay, the part of the price to which the variation applies, and the price of the currency or currencies used as a reference when establishing the price contained in the contract. In the event of a reduction in the price, the organizer or retailer is entitled to deduct his actual administrative expenses from the reimbursement due to the traveler. At the request of the traveler, the organizer or retailer shall provide proof of these administrative expenses.
Article R. 211 – 9: When, before the traveler leaves, the organizer or retailer is obliged to make a modification to one of the essential elements of the contract, if he cannot satisfy the special requirements mentioned in 1° of Article R. 211-6, or in the event of a price increase of more than 8%, he informs the traveler as soon as possible, in a clear, understandable and apparent manner, on a durable medium: (1) The proposed amendments and, if applicable, their impact on the price of the trip or stay; (2) The reasonable period within which the traveler must communicate to the organizer or retailer the decision he makes; (3) The consequences of the traveler’s failure to reply within the prescribed time limit; (4) Where applicable, the other service offered and its price. Where changes in the contract or the replacement service result in a reduction in the quality of the journey or stay or in its cost, the traveler shall be entitled to an appropriate price reduction. If the contract is terminated and the traveler does not accept any other service, the organizer or retailer shall refund all payments made by or on behalf of the traveler as soon as possible and in any event no later than fourteen days after the termination of the contract, without prejudice to compensation pursuant to Article L. 211-17.
Article R.211-10: The organizer or retailer shall make the refunds required under Articles L. 211-14, II and III, or, under Article L. 211-14, I, shall refund all payments made by or on behalf of the traveler less the appropriate resolution costs. Such refunds to the traveler shall be made as soon as possible and in any event no later than fourteen days after the termination of the contract. In the case provided for in III of Article L. 211-14, the additional compensation that the traveler is likely to receive is at least equal to the penalty that he would have incurred if the cancelation had taken place on that date.
Article R.211 – 11: The aid due by the organizer or retailer pursuant to Article L. 211-17-1 consists in particular of: (1) To provide useful information on health services, local authorities and consular assistance; (2) To assist the traveler in making long-distance communications and in finding other travel services. The organizer or retailer shall be entitled to charge a reasonable price for such assistance if the difficulty is caused intentionally by the traveler or by his negligence. The invoiced price shall in no case exceed the actual costs incurred by the organizer or retailer.
INFORMATION: Despite all the attention paid to the production of the booklet, printing errors could slip in. The essential elements of the stay (prices, dates, capacity of reception, residence) and all the mandatory elements indicated as such by the customer and guaranteed on the booking form (for example accommodation with PMR. accessibility standards), must be confirmed in writing by the seller before registration. The statement ‘if possible’ of a particular observation does not in any case mean that it can be satisfied in all cases.
PRICE: The prices, indicated in euro, are established on the basis of the economic and fiscal conditions in force at the date of preparation of this brochure. Any change (currency parities, taxes, taxes, value added tax, etc.) may result in an equivalent change in prices. In the event of a change, the effect on the rates may be immediate for all new bookings. For bookings already made for stays to be made, an e-mail or letter will be sent to the client to clarify the impact of the tariff change: the client will have 2 weeks upon receipt of this information to accept the tariff change (tacit agreement), or to cancel his/her stay, free of charge (a written request is required).
REGISTRATION FEE: For each reservation, the sum of 11€ of file fee up to 4 nights, and 23€ from 5 nights. These fees are in addition to the rates for accommodation and related services indicated in the catalog or on our website and are not refundable and must be paid in full upon registration.
ENTRY, PAYMENT OF A DEPOSIT AND THEN OF THE BALANCE: Any registration by mail must be accompanied by a deposit representing 25% of the price including tax of the stay and 100% of the costs of file and insurance (if this option has been chosen), and arrive within 4 working days, at the latest, after the creation of the file (or the entire price of the stay in case of registration less than 5 weeks from departure). This payment must reach the seller within 72 hours, at the latest, after the creation of the file (with registration of an option). In case of late booking, the seller reserves the possibility to request an immediate payment, or to reduce the duration of the option. After the validity period, the option will be automatically canceled. The reservation is considered final as soon as it is confirmed by the seller (sending a booking confirmation by e-mail). The client is then given a confirmation of the reservation, including details of the characteristics of the stay, as well as any observations or reservations relating to the stay chosen or imposed by special conditions. After payment of the balance, no later than 5 weeks before departure, the elements necessary for entry into the premises are sent to the purchaser (exchange voucher to withdraw the keys, contact details of the reception office and timetables). The client who has not paid the balance by the agreed date is, even without prior reminder, considered to have canceled his stay. He must then bear the cancelation costs of which he was informed at the time of registration. Payment for stays can be made by bank check, bank card (CB, Visa, Mastercard, Amex), holiday checks, holiday e-checks, bank transfer (surcharge of €6 per transfer issued from abroad), postal order or cash. For all bookings less than 21 days from departure, bank checks, traditional holiday checks and credit transfers are no longer accepted, only payments by credit card and e-holiday checks are accepted. There is no change on payments by holiday e-checks. The entire stay must be paid for at the time of booking.
RIGHT OF WITHDRAWAL: Please note that activities related to the organization and sale of travel or stays on a specified date or period are not subject to the 7-day withdrawal period for distance selling.
HOLIDAY CHECKS: Payment by Holiday vouchers: Goélia has received the approval of the National Agency for Holiday Checks. You can use them for all your stays. They must be sent by registered mail with acknowledgement of receipt with your reservation file number indicated in the service part and on the back of the Holiday voucher (with coupons). Checks not sent by registered mail and not received by Goélia are the responsibility of the customer. They are valid for their nominal value up to the amount due in settlement of your stay, at the latest when the balance is paid. For all bookings within 21 days of departure, Holiday vouchers are no longer accepted. It is strongly recommended to use the Holiday E-Checks if you have one, this possibility is only possible for online bookings.
CANCELATION: Any cancelation of stay must be notified to the address where the registration was made, orally, and then confirmed in writing by registered letter or email with acknowledgement of receipt. The date of receipt of the mail shall be the date of receipt and shall determine the applicable fee in accordance with the following scale: – more than 45 days before departure: €70 cancelation fee – from 44 to 31 days before departure: 25% of the total price of the stay – from 30 to 16 days before departure: 50% of the total price of the stay – from 15 to 8 days before departure: 75% of the total price of the stay – less than 8 days before departure: 100% of the total price of the stay. The fees of files paid at the time of booking (10€ or 23€ are not refundable. The date of receipt of the mail shall be the date of receipt and shall determine the amount of the applicable fee in accordance with the following schedule:
– more than 45 days before departure: €70 cancelation fee
– from 44 to 31 days before departure: 25% of the total price of the stay
– 30 to 16 days before departure: 50% of the total price of the stay
– from 15 to 8 days before departure: 75% of the total price of the stay
– less than 8 days before departure: 100% of the total price of the stay
NB: for partner residences, different schedule – consult us.
By way of reciprocity of the conditions of cancelation of stay, if the seller is led, exceptionally, to not be able to honor one of the essential elements of the reservation, he can propose to the buyer an equivalent or superior solution of rehousing, without additional price. In the absence of an amicable agreement between the parties, the seller will repay the sums already paid in full. If the cancelation by the seller is not due to a case of force majeure making it impossible to access the residence or accommodation in it (fire, flood, housing disaster making it unsuitable for its destination, etc.), the buyer will, in this case, receive compensation equivalent to the penalty he would have had to pay himself if he had canceled his stay before departure. «
For any request for reimbursement by bank transfer and not by check, 6€ will be deducted as processing costs.
One-off transactions of the type « flash sales » or « veepee sales » are neither modifiable nor refundable.
FILE FEE: The costs of files paid at the time of booking (11€ for stays up to 4 nights, 23€ for stays starting from 5 nights) are non-refundable and cannot be refunded under any circumstances.
INTERRUPTION OF STAY: Any stay interrupted, early departure, or any benefit not used by the customer, for any reason whatsoever, cannot give rise to reimbursement, even partial. To avoid any further inconvenience, we strongly recommend that you subscribe to a cancelation insurance.
FOLDER CHANGE: any change of residence (place, dates, type of accommodation) must be announced at the address where the registration was made and must be confirmed in writing (registered letter with acknowledgement of receipt or by email with acknowledgement of receipt). The date of receipt of the mail or e-mail shall be the date of receipt and shall determine the applicable fee according to the following scale:
– more than 45 days before departure: €35 change fee
– from 44 to 31 days before departure: 25% of the total price of the stay
– 30 to 16 days before departure: 50% of the total price of the stay
– from 15 to 8 days before departure: 75% of the total price of the stay
– less than 8 days before departure: 100% of the total price of the stay
Any one-off promotions, or price increases upon the expiry of promotions, may in no case be retroactive. The applicable prices are those in force on the day of booking, and confirmed at the time of booking request. Changes are made on the basis of public catalog prices (no possibility to change on last minute promotional prices). If the purchaser is the beneficiary of a price reduction under a promotional transaction, or a partner discount, he must take advantage of it as soon as he makes his initial reservation. Once the confirmation or invoice is issued, the buyer will no longer be able to claim a discount. If the amount of your reservation (including services) after modification proves to be lower than the amount of the reservation before modification, we will retain the allowances noted above. If the amount of your reservation (including services) after modification proves to be higher than the amount of the reservation before the modification, the modification of your stay will be carried out by Goélia without additional charge. Any request for an increase in the length of your stay will be made by Goélia at no extra cost. Any request to shorten the duration of your stay is considered by Goélia as a modification and will be subject to the modification modalities with a minimum corresponding to the costs more than 45 days before departure. The purchaser may, before the beginning of the stay, assign his reservation to an assignee (relative or friend of the assignor), but he will remain civilly responsible for the stay of the assignee. The transferee must meet the conditions of the initial reservation (dates, family composition, information on general and specific conditions of sale, etc.). The transferor must inform the seller of the change of identity of the resident, by registered letter or email with acknowledgement of receipt, at the latest 7 days before the start of the stay. It must indicate the number of participants, the age of the children, the full address of the transferee, and any other information requested during the initial booking, in order to allow the seller to best prepare the stay. The 35 euro fee for file changes is applicable. One – off transactions of the type « flash sales » or « veepee sales » are neither modifiable nor refundable.
CANCELATION OR MULTIRISK INSURANCE, SNOW GUARANTEE: We strongly advise you to subscribe to one of our insurance as soon as you register. Amounts start at €24 for cancelation insurance and €40 for property and casualty insurance. Rates are per accommodation and per stay. The rates vary according to the total amount of the stay. If you add a benefit after the case has been validated, the insurance amount may change. The guarantees, exclusions and deductibles as well as the conditions of reimbursement are detailed in the Goélia Pratique section of our website.
Police signed with MUTUAIDE ASSISTANCE, a company of GROUPAMA – 126 rue de la Piazza – CS 20010 – 93196 Noisy le Grand CEDEX.
NUMBER OF PARTICIPANTS: The number of persons indicated per dwelling corresponds to the maximum authorized occupancy, taking into account the available equipment. It cannot be exceeded for security and insurance reasons. We remind you that a baby is considered a person in its own right.
SPECIAL WISHES: They are to be reported upon registration, and are taken into consideration by site managers, to the extent possible and according to existing availability, but are never guaranteed.
OPENING HOURS: Unless otherwise agreed, check-in is most often on Saturdays, generally from 15:30 until 19:00. Any check-in outside the scheduled hours or days must be the subject of a special agreement with the site manager, otherwise the seller cannot be held responsible, nor bear the costs of any overnight stays at the hotel. Departures are most often on Saturdays, generally between 08:00 and 10:00.
RULES OF PROCEDURE: In order to make holiday-makers’ stay enjoyable, a set of rules of procedure, drawn up by the residence operator and/or the condominium trustee, is available in each establishment. We would like to thank you for checking in on your arrival and for respecting it. In the event of a manifest breach of these rules of procedure, we reserve the right to charge a minimum fee of 150 € for the compensation of the damage caused, in addition to full compensation for the damage caused.
PERSONAL EFFECTS: The client is obliged to insure against the risks inherent in the occupation of the reserved dwelling (theft, loss or damage of his personal property), as well as the damage that he could cause to the equipment of the given rental property, or the damage that he could cause as a result of his negligence. Goélia cannot be held responsible for the forgetting and loss of personal items inside the apartment when the premises were released.
LOCAL DISTURBANCES: the seller cannot be held responsible for any external nuisance that would disturb, interrupt or prevent the smooth running of the stay, in particular in the event of a lack of electricity, gas or water supply (strikes, water shortages due to drought, floods, etc.), reduction, postponement or cancelation of the activities and services offered by the stations (seasonal services, strikes, closures of establishments, atmospheric conditions, etc.), of an environment considered noisy (very lively stations, proximity to the swimming pool, problems of neighborhood, dense traffic or S.N.C.F. line, morning maintenance of gardens and common areas of the residences, nearby, etc.). It is worth remembering that the French coastline, and tourist areas in general, are sometimes under development or renovation, and are very crowded in high season. As a result, the quality of the environment may be affected, and a number of nuisances may result.
DESCRIPTIONS: The photos in this brochure include, for example, a facade, a building or a part of the whole. They are therefore not contractual insofar as the customer may not be accommodated on the façade or in the building presented. All general tourist information in the brochure is provided by local resorts, tourist offices, and leisure providers. They are provided for information purposes, without any commitment on the part of the seller, and reflect the information made available to him on the date of publication of the catalog.
ON THE SPOT: Any failure to keep the initial inventory must be reported by the buyer to our local representative within 48 hours of arrival, so as not to suffer the inconvenience during the stay. This will be remedied as far as possible. The same applies in the event of imperfections (for example, the customer must ensure that the accommodation is clean upon arrival) or any technical failure. In all cases, these elements must be brought to the attention of the site manager during the stay. Any claim made subsequently will be inadmissible if the site manager has not been informed and put in a position to remedy the claims made. All comments must be sent by mail to the head office of Goélia in Evry, at the latest 2 weeks after the end of the stay. Upon receipt of the complaint letter, the seller will have 5 weeks to reply. If it is not possible to find a friendly solution, or if no response is received within 60 days, the client can contact the Tourist and Travel Ombudsman, so the contact details and details are available on his website: www.mtv.travel (Order 2015-1033 of 20 August 2015, and Order 2015-1382 of 30 October 2015).
RESPONSIBILITY: We would like to inform you that, in the case of residential premises, renting a tourist residence is not the responsibility of hoteliers. Consequently, Goélia cannot be held liable for the loss, theft or damage of personal effects in our residences, both in apartments and in car parks or common premises (ski rooms, for example).
TYPICAL EQUIPMENT: The accommodation is equipped for the specified number of persons and, unless otherwise specified, includes a kitchen area with at least 2 electric plates, a refrigerator, a sink, a coffee machine, crockery and utensils necessary for preparing meals, a complete bathroom with bath or shower, separate or separate toilets, bedding with blankets, pillows or sleepers, storage adapted to the size of the accommodation and the seasonality of the occupation, maintenance equipment with broom, shovel, bucket, mop and, as appropriate, a vacuum cleaner. Some bulky materials (iron and ironing board, bed, chair and baby bath, washing machine etc.) are never included in the accommodation. Many residences have laundry facilities and these can be rented or loaned on request. The presence of a mini-oven or a microwave, dishwasher, kettles, toaster etc. is mentioned, if known, in the description of the accommodation. PMR. housing: these dwellings, which are usually more spacious than other dwellings of the same type, can be allocated to all guests, without the additional space or specific equipment (such as, for example, a support or support bar, a foldable shower seat, wider doors, etc.) being considered as the difference from a standard apartment, with at least equivalent sleeping and surface conditions. Unless otherwise specified, the supply of linen (sheets and pillows, towels and table towels, tea towels) is not included in the rental and is optional.
WEEKENDS: unless you have a special agreement with the residence, arrivals on saturdays are generally from 3pm, and departures before 10am (other days of the week: an appointment must be made with the residence one week before departure to agree on the delivery of the keys). The price includes accommodation only. Please note that weekends, short stays or mid-weeks are only bookable on certain sites within 30 days of departure.
GENERAL INFORMATION: In most of the residences, our site managers have at your disposal documentation showing the station and its surroundings, emergency numbers and other (pharmacies on call, general practitioners, taxis, S.N.C.F. stations, etc.), but also, depending on the case, board games, table tennis rackets or others, which can be loaned on request. The distribution of the beds is indicative and may sometimes vary. Where the dwelling has two numbers of persons (e.g.: Studio 2/4), the first digit indicates the number of adults recommended for a better comfort, the second digit indicates the maximum number of people (or the recommended number of adults and children). In all cases, the exact number of participants and their age must be specified when registering, as some rentals can be equipped according to the number of persons announced. Unless explicitly stated otherwise, the swimming pools of the residences are open and not heated, and for swimming the wearing of bathing suit or shorty is obligatory (prohibition to swim with shorts, t-shirt, dress, bermuda, and/or any other clothes floating or that would not be exclusively reserved for swimming). Minor children are placed under the responsibility of their parents. The opening periods of the pools are given for information. They may depend on weather conditions and decisions made by condominium syndicates. To make sightseeing visits during your stay, a vehicle is in any case highly recommended, even essential. However, some destinations may be recommended for those who do not wish to use their car (please inquire at our services). Most of the residences are classified or in the process of being classified (to check this, please refer to the updated information on our website).
NOTICES DEPOSITED ON THE WEBSITE OF GOELIA.COM: Every guest who has stayed in our residences can share their opinion on their stay on goelia.com. Its opinion, once filed, will be checked by the quality department of Goelia of the headquarters before being activated (delay of 48 hours to 15 days depending on the season). All notices are published under the following conditions: verification by our services that the customer has indeed stayed on the dates specified in the notice (in order to avoid false notices from false customers); any notice having discriminatory, abusive or defamatory content shall be rejected; any notice left without specifying a name will be refused (impossible verification of the stay). Given the seasonality of Goélia’s activity, any opinion must be published by its author at the latest within 3 months of his stay. Goélia also reserves the right to contact the consumer who wrote the notice in order to verify its authenticity. All notices are published and kept for up to 5 years and have not been subject to any consideration in exchange for their deposit. The information collected on this form is recorded in a computerized file by the Marketing Department of Goélia to allow the monitoring of the quality of its services and the updating of its customer file. All notices are displayed in chronological order. In accordance with the law « Informatics and Freedoms », you can exercise your right of access to your data and have them rectified by contacting the Data Protection Officer – Goélia – 114 allée des Champs Élysées, Immeuble l’Européen – 91042 EVRY CEDEX.
Rental of equipment and accessories: To be specified at the time of registration, or to be reported to the reception of the residence at the latest 2 weeks before the start of the stay so that we ensure the availability of the equipment: baby equipment (bed + chair + bathtub), television (between 40 and 50 euros per week depending on the site), bed linen, towels, bicycles, etc. Some services (TV, …) can already be included in the rental price of some residences (see descriptions).
Wifi access: For the Goélia residences where free Wifi access is mentioned at the reception, this access is offered for 30 minutes connection per day and per adult during the opening hours of the reception. Depending on the residence, the rooms are equipped with individual connections for a fee. In this case, you will be able to connect to the site of the access provider that equipped the residence, and you will pay directly by credit card when the first connection in the accommodation. Rates are as follows in most residences: €6 per day / €12 for 3 days / €20 per week / €30 for 2 weeks / €34 family offer for 1 week (3 machines) / €51 family offer for 2 weeks (indicative price, see description of the residences). Residents do not intervene in the Wifi transaction in any way. To make the best use of the facility, for technical reasons, the request for a Wifi service in the accommodation must be indicated at the time of booking, or at the residence, at the latest 2 weeks before the start of the stay.
GOELIA VENTES, Limited Company with share capital of €75,000 , Registered office: Immeuble l’Européen, 114 allée des Champs Elysées, Coucouronnes, 91 042 Evry cedex
SIRET 435.315.353.00027 APE 7911
Represented by its manager Patrick Labrune who is responsible for publication and distribution of this catalogue in summer (20/12/2018) and winter (18/07/2019).
Stays reserved in Goélia tourism and holiday residences will be confirmed and invoiced by operating companies from establishments concerned, who are subsidiaries of Goélia Group, namely GOELIA GESTION SARL, entered on the Trade and Companies Register for travel operators N°IM091160001) APST Guarantee (SIRET 435.285.077.00010), OCEALIA RESIDENCES (SIRET 448.719.419.00013), GOELIA SAINT FRANCOIS (SIRET 444.424.279.00024), LA PINEDE (SIRET 481.702.074.00024), CORSELIA RESIDENCES (SIRET 810.606.509.00018).
RCS Allianz Iard, 87 rue de Richelieu, 75 002 Paris, policy n°42801277
Stays reserved in « partner » tourism residences and holidays will be confirmed and invoiced by GOELIA VENTES SARL, entered on the register of travel operators no. IM091100031, APST Financial Guarantee.