Be informed of the decisions and actions taken by GOELIA during the Coronavirus outbreak on Monday, March 16, 2020.
Following the statement of the Prime Minister and the decree of March 14, 2020, the government has taken the decision to close all non-food businesses and restrict travel until April 15.
In this context, GOELIA immediately took the decision to cancel all stays in all 70 GOELIA residences and clubs for stays with arrival dates from March 15 to April 15, since the resorts no longer offer cultural and leisure activities.
We are currently offering alternative solutions to the customers concerned.
Our teams are mobilized and contact each of the vacationers concerned by email to propose the solution best suited to their future holidays: an asset or a postponement of your stay in one of our residences under the sign GOELIA.
In this unprecedented and difficult time for each of you in your family and professional organization, we assure you of the dedication of our teams to manage this exceptional situation to the best of our ability.
In order for us to process your requests as efficiently as possible, please avoid calling our customer service and favor email contact : firstname.lastname@example.org
See you soon on vacation !
Frequently Asked Questions :
"Are your residences still open? "
Because it seems impossible to spend a good holiday in resorts without leisure activities (museums, restaurants, ski areas, thermal baths), GOELIA has decided to cancel all stays between March 15th and April 15th. The residences are open to accommodate guests who arrive before March 15 until their departure.
"I was supposed to arrive in one of your residences between March 15 and April 15, what will happen? "
A dedicated team will contact all holiday-makers affected by these dates in order to help them in their decision, to take until 15 April: you can choose an asset or a postponement of your stay in a GOELIA residence with preferential terms of stay.
"How do I contact customer service? "
In order to avoid the saturation of our lines and to support the implementation of the telework solution, we ask you to avoid contacting our customer service by telephone and prefer the contact by mail to our email address : email@example.com
"Did you change the booking conditions? "
You can now book your stay from 18 April.
Our new conditions are considerably relaxed: the balance of your stay will have to be paid no later than 15 days before departure, not 5 weeks before, and of course we undertake to study a further postponement/asset in case of confinement, the occurrence of a new event restricting your mobility, or the extension of the order of march 15, 2020.
"Does cancelation insurance cover the risks of the epidemic? "
The consequences of the pandemic risk are among the exceptional cases of warranty exclusion of our Mondial Assurance partner.
However, we strongly recommend that you subscribe to this insurance as your stay may be threatened by more traditional cancelation reasons.
"What would happen if there were confinement? "
If you are confined to your place of residence or if you are unable to reach your place of destination by administrative means, we undertake to offer you a postponement of your stay. And, of course, if a containment measure were put in place during your stay, we wouldn't kick you out...