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Coronavirus Measures

"Our establishment is committed ..."

As a member of the National Union of Tourist Residences and Aparthotels, GOELIA has committed itself to respecting the "sanitary guide for tourist residences, clubs and holiday villages in the context of COVID-19", approved by the Ministry of Labour.This charter, aimed at the protection of holidaymakers, employees and external stakeholders, was validated by the Centre de Crise Sanitaire (CCS) on May 12, 2021, and is binding until further government order. Click here

The sanitary pass is not required to access our holiday homes, but the mask is mandatory when travelling in common areas, especially in reception areas.

Regarding winter sports stays: for those over 12 years old, the pass will be required to access ski lifts or ski lessons this winter (as long as the incidence rate of 200 cases per 100,000 inhabitants remains exceeded).
Pre-booking online or by phone of packages with GOELIA will allow access to the ski lifts only if a valid sanitary pass is presented.
In the case of crowding at the foot of the lifts, or on the chairlifts and in the cable cars, the wearing of the mask will be mandatory.

The health pass is the proof of a complete vaccination journey, or the presentation of a PCR or antigenic test of less than 24 hours.

Be careful, to benefit from a valid health pass from January 15, 2022, people aged 18 and over must have received a booster dose no more than 7 months after their second injection.

The reception and common areas of our establishments

Welcome times during the COVID period:
We must respect a minimum time interval between stays to air and disinfect the accommodation.
Arrivals start at 4 PM (and end at 7 PM).
If we have the possibility of early arrivals, following early departures, we will send you an SMS.
In order to improve the quality of the reception, we offer you to pay by CB, before your stay, certain supplements (bed linen, toilet, pets, tourist tax etc...), where you can send us the necessary information to prepare your additional services and your bill.

Mask Port
Mask wear is mandatory in the common areas of reception, groups and traffic (reception, lounges, corridors, lift, breakfast rooms, covered swimming pools ...)
Children under 11 years of age are not allowed.

In your accommodation upon arrival and during your stay

Before your arrival, the accommodation will have been disinfected.
When you leave, you will have to follow certain specific instructions, to allow the realisation of quick checkpoints and then thorough and specific disinfection interventions, allowing our verification, cleaning, and disinfection teams to intervene in optimal security conditions. If the weather allows it, you will have to air your accommodation before the realisation of the condition and after.
The sheets, sockets, on the one hand, the towels on the other hand, if they have been rented from our services, will have to be placed by you in specific bags that we will give you.
We thank you in advance for observing the instructions for the return of the places that will be indicated to you by our local teams.

The swimming pools and well-being areas
We implement the recommendations of the Health Crisis Centre (CCS).
Our outdoor or indoor swimming pools are open on the dates indicated (except in exceptional cases: possible decision of the Regional Sanitary Agencies, GOELIA, or of the Syndics de Copropriété, of which you would be informed before your stay, or, during your stay, momentarily, if the sanitary parameters where new standards require it). Internal regulations and barrier gestures must be respected. The general physical distance rules apply to swimming pools: a minimum distance of 1 metre must be respected between individuals, except persons of the same family group, and the mask must be worn on the beaches. The rules of good citizenship must be strictly observed, offenders may be denied access to these relaxation areas. Bring a hydroalcoholic gel (manipulation of the access gate, shower taps or a digicode for the covered swimming pools).
A minimum distance of 1.50 m must be left between the deckchairs occupied by a person or group of persons not sharing the same accommodation.
For indoor swimming pools, we ask you to respect the maximum number of occupants indicated for each one (this gauge will never exceed 49 people).

Wellness areas:

The saunas and fitness rooms are also open, subject to the separation rules (saunas reserved by family, access to the fitness rooms upon reservation). However, the hammams and whirlpool baths will remain closed, as the health authorities have highlighted the particular risks of transmission in these areas.